Show All Answers

1. Why are inspections required?

Inspections are required to ensure the work has been done in accordance with the building code.

2. What inspections will I need?

The scope of work will determine which inspections you need. You will receive a list of inspections and their sequence when your permit is issued. It is your responsibility to make sure that all inspections are scheduled when required.

3. How do I schedule an inspection?

Contact customer service 804-365-6040 between 8:30 a.m. and 5 p.m or call the automated inspection line 804-365-6036. In addition you may schedule an inspection by visiting the Hanover County Building Inspector's Office

online services website.

4. Can I request a time for my inspection?

No, but you can contact your inspector the day of your inspection to receive an approximate time for your inspection.

5. How can I contact my inspector if I have questions about my inspection?

You may contact your inspector by calling customer service at 804-365-6040.

6. What is a one stop permit?

Learn all about what a one stop permit is and how you can acquire this permit by visiting the One Stop Permit page.

7. What are special inspections?

Gain a full understanding by visiting the Special Building Inspections page.

Show All Answers

1. Do I need a permit?

Projects that involve building a new structure, altering an existing structure, demolishing, or changing the use of a structure requires a permit. This includes structures such as an addition, accessory structures over 256 square feet, swimming pools, and some interior remodeling. Most electrical, mechanical and plumbing work excluding basic repairs require a permit. You must obtain a permit before any work begins.

For additional information concerning when a permit is required please contact our office at 804-365-6040. View our various forms and applications for building by viewing documents of the Building Inspector's Office.

2. What changes can I make to my property?

View extensive details of making property changes by viewing the Property Changes and Uses page.

3. What do I need to apply for a commercial building permit?

Gain a full understanding of what is needed by viewing the Commercial Construction Application page.

4. What do I need to apply for a residential building permit?

Be fully prepared to apply for a residential building permit by viewing the Residential Application Requirements page.

5. Who can apply for a permit?

- The property owner or lessee of the building - A licensed engineer - An architect, contractor, or subcontractor employed in connection with the prospective work Engineers, architects, contractors, or subcontractors must be licensed to practice in Virginia. If you are not a licensed contractor you need to submit the

Contractor Licensure Exemption Statement (PDF).

6. Does my permit expire?

A permit expires if work on the project has not begun within 6 months after issuance of the permit or the work on the project is suspended or abandoned for a period of 6 months after the permit is issued.

7. What current edition of the building code is Hanover enforcing?

The 2018 edition of the Virginia Uniform Statewide Building Code (VUSBC), learn more by visiting the website of the

Virginia Building and Code Officials Association.

8. What is the basic design criteria for Hanover?

Basic unadjusted design values are:
Decay: Moderate
Frost line: 18 inches
Snow load: 20 per square foot
Termite damage: Heavy to moderate
Weathering: Severe
Wind Speed: 90 miles per hour (3 second gusts)
Winter design temperature: 15 degrees Fahrenheit

9. How much is my permit fee?

View full details of the cost of a permit by visiting the Development Fees page.

Show All Answers

1. Where can I find information about resident concealed handgun permits?

You can discover additional information from the Virginia State Police

Concealed Handgun Permit website.

2. How does a Hanover County resident apply for a concealed handgun permit for the first time?

Submit the following in person to the Hanover County Circuit Court Clerk’s Office:  

• Completed SP-248 (7-1-2020) application for concealed handgun permit. You can complete the application at the clerk’s office
• Present one valid form of photo identification issued by a government agency of the Commonwealth or by the U.S. Department of Defense or the U.S. Department of State (passport)
• Proof of handgun competency
• Check, money order or credit card (VISA or MasterCard) payment of $50 application fee. Checks and money orders should be made payable to Hanover County Circuit Court Clerk
• Self-addressed envelope for use in mailing your permit

3. Is the process different for renewals, or if I have previously held a concealed handgun permit issued in the Commonwealth?

• The process is the same except you may mail the completed application to the clerk’s office together with a photocopy of your valid identification
• You do not need to provide proof of handgun competency
• We request that you attach a copy of your current permit to your renewal application
• Check, money order or credit card (VISA or MasterCard) payment of $50 renewal application fee. Checks and money orders should be made payable to Hanover County Circuit Court Clerk
• Self-addressed envelope for use in mailing your permit

4. Where do I submit my application?

By mail: (Only for renewals)
Hanover County Circuit Court Clerk
Attention: Civil Division
P.O. Box 39
Hanover, VA 23069

In person:
Hanover Courthouse
Circuit Court Clerk’s Office
2nd Floor
7530 County Complex Road
Hanover, VA 23069
Hours: 8 a.m. - 4:30 p.m.
Monday - Friday

5. Where can I obtain a SP-248 application for concealed handgun permit?

You can obtain it by visiting: Circuit Court Clerk’s Office Circuit Courthouse 2nd Floor 7530 County Complex Road Hanover, Virginia 23069 Or online by visiting the

Virginia State Police website.

6. How can I demonstrate handgun competency?

Requirements can be found on the Virginia State Police

Concealed Handgun Permit website.

7. Do you have any pointers for completing the application?

• The application posted on the State Police’s website has red and black lettering. Make sure your printer prints red lettering in red or black. The clerk’s office cannot accept a partially printed application that omits wording.
• Do not leave any blanks
• Question 4: State your height in feet and inches before listing your weight
• Question 6: State the City, State and Nation of your birth, plus your Country of Citizenship

8. What happens after I submit the application for a concealed handgun permit?

• The clerk’s office processes the application and fee
• Sheriff’s department conducts a criminal background check and sends the results to the clerk’s office
• The court or clerk’s office has 45 days to act on your application
• The permit or notice of denial is mailed to you in the envelope submitted with your application or to the mailing address shown on the application
• The Virginia State Police are notified when the permit is issued

9. How do I obtain a revised permit if I change my address?

• Present to the clerk’s office State Police Form SP-248A that may be downloaded and printed from the State Police website at www.vsp.virginia.gov/FormsPublications.shtm
• Check, money order or credit card (VISA or MasterCard) payment of $10 for issuance of the revised permit. Checks and money orders should be made payable to Hanover County Circuit Court Clerk
• Original permit must be surrendered so that it can be voided

10. How do I obtain a replacement Hanover County issued permit if mine is destroyed, lost or stolen?

• Sign a sworn statement at the clerk’s office stating that a new permit is needed. 
• Check, money order or credit card (VISA or MasterCard) payment of $5 for issuance of the replacement permit. Checks and money orders should be made payable to Hanover County Circuit Court Clerk

11. If my application is denied, can I appeal?

The clerk’s office will provide notice in writing upon denial of the application of your right to a court hearing and the requirements for perfecting an appeal. Information on appeals can be found in Virginia Code Section 18.2-308.08.

Show All Answers

1. What if I am Unable to Apply in Person for the Marriage License?

If one person cannot appear in person due to military service or incarceration, please contact the clerk’s office to discuss the matter.

2. What if I Want Someone Other Than a Minister, Judge or Civil Marriage Celebrant to Perform the Wedding?

In some cases the Court can authorize a person who lives in the judicial circuit to perform a wedding. Contact the clerk’s office to discuss this possibility.

3. What If I Have Additional Questions?

If you have questions about obtaining a marriage license, please contact us at 804-365-6120. You may also be interested in reading the Virginia State Bar pamphlet,

Marriage in Virginia page.

4. How Can I Request a Certified Copy of My Marriage License?

You may request certified copies of your marriage license at the time it is issued or at any point after you are married. The clerk’s office accepts requests for certified copies by mail or in person. If you request certified copies when you apply for your license, they will be mailed to you as soon as the person who marries you returns the completed marriage certificate to the clerk’s office.

Show All Answers

1. What is Officer of the Court Remote Access (OCRA)?

The Virginia General Assembly authorized system enabling secure remote access by subscribers to digital civil and criminal case files stored in the Supreme Court of Virginia’s Case Imaging System (CIS).

2. What is Case Imaging System (CIS)?

The system that allows for digital civil and criminal case files in place of paper files. Hanover County Circuit Court Clerk’s Office has used CIS since 2010.

3. Who can use Officer of the Court Remote Access?

- Members in good standing of the Virginia State Bar and their authorized agents
- Pro hoc vice attorneys authorized by the court for purposes of the practice of law
- Governmental agencies authorized by the Clerk of Circuit Court

4. How do I subscribe to OCRA?

Send the application, subscriber agreement and annual subscription fee to:
Hanover Circuit Court Clerk’s Office
Attention: OCRA Subscription
Post Office Box 39
Hanover, Virginia 23069

Each attorney, staff member, or governmental employee must complete the OCRA Application and Subscriber Agreement (PDF).

5. How much is the subscription fee?

$150 for attorneys and $50 for each staff member supervised by the attorney. Make checks payable to Hanover County Circuit Court Clerk. Employees of government agencies may be exempt from paying fees.

6. What happens after I submit the application, subscriber agreement and fee?

A subscriber’s ID, password, and expiration date will be emailed to you if the application is accepted. Access to OCRA is via the Supreme Court of Virginia Judicial Information System OCRA login site.

7. What records are available via OCRA?

Non-confidential criminal and civil cases filed after January 1, 2010, with the exception of sealed, confidential and restricted documents. Non-confidential materials filed after April 2010 in civil and criminal cases initiated prior to January 1, 2010.

Show All Answers

1. Who do I need to talk with about my confirmation for my notary?

You will need to speak with the Circuit Court Clerk's Office. You may reach them directly at 804-365-6120.

2. Where does the Board of Supervisors meet for the Board Meetings?

Most Board Meetings are held in the Board room on the first floor of the Administration Building, located at 7516 County Complex Road, at the back of the parking lot. Occasionally the Board will schedule a special meeting at a different location. These meetings are publicized. All of the Board's meetings are open to the public. Board meetings which are held in the Board's meeting room are video streamed on the website.

3. How do I request copies of public documents?

Please visit the appropriate department webpage for the owner of the documents. Contact information can be found on each department's page.

If you do not know which department is the owner of the records in which you are interested, contact the County Administrator's Office at 804-365-6005, or click the Freedom of Information Act link on the County Administrator's webpage.

4. Who do I need to contact about visitation to Pamunkey Regional Jail?

Please contact Pamunkey Regional Jail at 804-567-6400.

Show All Answers

1. Where can I find the FY2024 Budget?

Here is the 

FY24 Adopted Budget.

2. How can I pay taxes online?

Citizens have the option to pay by electronic check or credit card. There is a convenience fee for credit card transactions. The 2% fee is calculated prior to final authorization by the citizen, so they may cancel the transaction. To find out more information, please click Taxes, Licenses and Fees

3. Can I access my real estate assessments?

You can find real estate and property assessments, and how they are determined at our Property Assessments

4. How do I contact my representative on the Board of Supervisors?

Information about the Hanover County Board of Supervisors can be found at the Board of Supervisors Page

5. How do I dispose of trash or recycle?

You can find locations, hours, and guidelines on our Trash Locations & Hours Page

Show All Answers

1. BURN TIMES

Burn times change throughout the year – and at times you are unable to burn.  If there is currently a burn ban in effect, you will be unable to receive a temporary burn permit.

Unless there is a current burn ban in effect please use the following burn times:

a. February 15th – April 30th: Open burning is restricted to the hours of 4:00pm – 12:00 Midnight

b. May 1st – September 30th: Burning is restricted by size.  The open burn shall not exceed the size of a Bonfire.

c. October 15th – December 15th: Open burning is restricted to the hours of 4:00pm – 12:00 Midnight

(Click here to find out if you are burning legally)

2. What is a bonfire?

Bonfire: The term “bonfire” is used to describe an outdoor fire utilized for ceremonial purposes.  Bonfires shall not exceed a pile size of five (5) feet by five (5) feet by five (5) feet.

3. Where is burning always prohibited

Burning is always prohibited the urban service area unless:

Open burning is permitted in accordance with any restrictions the fire marshal may impose for public safety purposes for bona fide fire services instruction with a permit from the fire marshal; for campfires or other fires used solely for recreational and similar purposes or for outdoor noncommercial preparation of food; for safety flares or for warming of outdoor workers.

Permissible open burning, recreational fires, and use of portable outdoor fireplaces shall be attended at all times by a person eighteen (18) years of age or older and with legal authority by the owner or agent of the property until the fire is extinguished.

The attendant of permissible open burning, recreational fires, and portable outdoor fireplaces shall have a means to extinguish the fire to include but not limited to portable fire extinguishers or fire extinguishing equipment, such as dirt, sand, water barrel, garden hose or water truck.

4. Can I have a cooking or warming fire in the urban service area?

These are not Prohibited if it is an outdoor fireplace being used in accordance with the manufactures instructions (metal screen on top) and greater than 15 feet from a structure or combustible material.

Also, not Prohibited if it is a recreational fire (warming or cooking) is completely contained within a ring of rocks, cinderblocks, metal ring or similar device and also covered by a ¼” or smaller metal screen.

Recreational fires shall be 25 feet from a structure if the size is 3 feet or less in diameter and 2 feet or less in height.

Constantly attended with adequate means extinguishment.

5. When I am allowed to burn, how far do I need to be away from a structure or combustible material?

Recreational fires should be no less than 25 feet from a structure or combustible material.

Bonfires and land clearing shall not be conducted within 50 feet of a structure or combustible material.

The location of the burning shall take place on the premises of private property and shall not be less than 300 feet from any occupied building unless the occupants have given prior permission other than a building located on the property on which the burning is conducted. 

For commercial operations, the burning shall be at least five hundred (500) feet from any occupied building other than a building located on the property on which the burning is conducted. 

6. What Can I burn?

The open burning of garbage and refuse is prohibited, except the open burning of land-clearing refuse in an open pit incinerator on the site of clearing operations resulting from commercial, industrial, or residential development, the construction of roads or highways, railroad tracks, pipelines, and power or communication lines, and agricultural operations, with a permit from the fire marshal. The burning shall be at least three hundred (300) feet from any occupied building other than a building located on the property on which the burning is conducted.

The burning of leaves and tree, yard, and garden trimmings on residential property in the regulated area is allowed only outside the urban service area.

7. What Can I NOT burn?

You cannot burn the following:

Construction waste: The term “construction waste” means solid waste which is produced or generated during construction of structures.  Construction waste consists of lumber, wire, sheetrock, bricks, shingles, glass, pipes, concrete and metal and plastics if the metal or plastics are a part of the materials of construction or empty containers for such materials.  Paints, coatings, solvents, asbestos, any liquid, compressed gases or semi-liquids and garbage are not construction wastes and the disposal of such materials must be in accordance with the regulations of the state waste management board. 

Garbage: Solid waste from the domestic and commercial preparation, cooking and disposing of food and from the handling, storage and sale of produce.  The term “garbage” also includes rotting animal and vegetable matter.  

Hazardous waste: The term “hazardous waste” means refuse or combination of refuse which, because of its quantity, concentration or physical, chemical or infectious characteristics may:

Cause or significantly contribute to an increase in mortality or an increase in serious irreversible or incapacitating illness; or

Pose a substantial present or potential hazard to human health or the environment when improperly treated, stored, transported, disposed or otherwise managed.

Household refuse: The term “household refuse” means waste material and trash normally accumulated by a household in the course of ordinary day to day living.

Industrial waste: The term “industrial waste” means all waste generated on the premises of manufacturing and industrial operations such as, but not limited to, those carried on in factories, processing plants, refineries, slaughter houses and steel mills.

Show All Answers

1. How can I become a vendor?

Check out our Vendor Information page for more information on how to become a vendor.

2. How can I become a sponsor?

Check out our Sponsor information page for more information about current sponsors and how to become a sponsor.

Show All Answers

1. Are your tomatoes really from Hanover?

Yes, all tomatoes available for sale at the Hanover Tomato Festival are delivered directly from Rosa's Garden in Mechanicsville and Hanover Vegetable Farm in Ashland. 

2. Should I bring cash/credit cards?

The event is free to attend, but will have select agriculture, handcraft and artisan vendors as well as delicious Hanover Tomatoes for purchase. It is not guaranteed that all vendors will accept credit cards. 

There is no ATM on site. 

3. Is this event wheelchair accessible?

Yes, we do offer accessible parking and restrooms.  

Please keep in mind that this event venue is on turf and covers a significant distance.

4. What are the event rules?

Park Rules

The Hanover Tomato Festival strives to provide guests with a safe, comfortable and enjoyable atmosphere. All event attendees and park patrons are to abide by the following park rules and event regulations. Those who witness other guests violating these policies should report to the nearest event staff person, volunteer or law enforcement officer.

The following are prohibited on Hanover County park property, including the event field and parking areas for the Hanover Tomato Festival:

• Alcoholic beverages, illegal drugs and illegal activities
• Hunting
• Profanity
• Glass containers
• Collection of fees outside of vendor booth
• Driving motorized vehicles or bicycles on turf/field areas or in other unauthorized areas
• Rocket launching
• Hot air ballooning
• Flying model airplanes
• Metal detecting
• Golfing

Event Field & Parking Area Specific Rules

The following are prohibited on the event field and parking areas for Hanover Tomato Fest:

• Distribution of flyers, promotional materials, and such are limited to within the assigned vendor booth space.
• All staff and volunteers must remain within the approved vendor’s space.
• Walkways must remain clear at all times.
• All animals must remain on a leash.

5. Is this event rain or shine?

Yes, there is no alternate date for the Hanover Tomato Festival.  

Be prepared to be outside in hot, sunny weather or humid and rainy weather. We will be here regardless!

6. Is the event dog friendly?

Yes. Please keep in mind that all animals must remain on a leash at all times. 

The event does have some canine cooling stations with water and dog pools.

7. Are motorized vehicles allowed at the event?

No, please keep all motorized vehicles (including but not limited to ATV's, golf carts, and e-bikes) at home. They are not permitted at the event. 

Manual bicycles are also not recommended as it will be too crowded to safely maneuver around.  

Show All Answers

1. Does the County government have a plan to help the broadband situation in Hanover?

Yes. On December 9, 2020, The Hanover County Board of Supervisors adopted a Blueprint to Broadband plan for ultimately providing internet access to unserved and underserved residents.

Just over a year ago the Board of Supervisors created an advisory committee of industry expects and staff to focus on the critical need of broadband for unserved areas and underserved areas of Hanover County. The committee outlined a path from which to solve this issue for county residents.

While broadband internet access is essential, Information Technology Director Kevin Nelson told the Board at its December 13 meeting, the solution will have to be diverse and will take commitments of resources, including staff to administer, time and funding.

“Hanover County is too big to have just one solution,” Nelson told the Board. “There is no practical way to get fiber (in-ground cable) to everyone in Hanover. Fiber is part of the solution, wireless is part of the solution, satellite is part of the solution.”

Nelson presented an array of findings and recommendations of the Broadband Advisory Committee. The committee recommended that the county government leverage the expertise and infrastructure of private internet service providers. Part of this approach is to use grants to supplement funding solutions because applications are stronger when local funding is included. The full report can be read here.

As an interim solution, the County is using CARES Act funding to increase local access at the location of county government facilities. By the end of the year, public Wi-Fi areas will be installed at five park facilities (Courthouse Park, Pole Green Park Community Center, Taylor Complex, Poor Farm Park and the Montpelier Community Center-Parks & Recreation building). It will also be in the parking lot at the County Courthouse complex and at the Fleet Services building on North Lakeridge Parkway, as well as outside the County’s libraries.

Hanover will continue to seek federal and state funding opportunities. The county government is not eligible to apply for grants on its own, but it joined with Comcast and CenturyLink this summer to seek funding in two separate applications to serve about 1800 customers in the far eastern and western portions of the county. A decision on those grant applications is expected to come before the end of the year.

“We absolutely welcome any internet, wireless or satellite provider to Hanover County,” Nelson told the Board. For example, he emphasized, “we would love for Verizon to come here with Fios. They have said they are not going to. They have said that, not we. We will take all comers. We just want solutions.”

In addition to those residents who are unserved, others have service that they are unhappy with, either because of the quality or the cost or both. Addressing those issues might take longer but are a focus of the plan, said County Administrator John A. Budesky.

“There’s not going to be a silver bullet that solves the internet problem,” Budesky told the Board. A team of staff has been established to focus on short and long-term solutions. He projected that addressing all the issues might take 10 years.

Board members all agreed that it is important to find a solution. Ashland District supervisor Faye O. Prichard feared the County was falling “further and further behind” in providing solutions for businesses and schools. Henry District supervisor Sean Davis recognized the funding challenge, but looked forward to continued dialogue and community input.

The Board’s adoption of the plan enables the County to move forward with review of specific policy recommendations.

2. When will the work on Sliding Hill Road be completed?

Construction of improvements to Sliding Hill Road between Atlee Station Road and New Ashcake Road should be substantially complete by the end of this month (December).

As of December 2, the contractor is finishing up final paving and striping, followed by final seeding and clean-up throughout the project. Some checklist items could remain but at that point the project will be essentially complete for public use. Bad weather could impact schedules but the project remains on schedule.

In addition to widening Sliding Hill Road between Atlee Station Road and New Ashcake Road, the project includes other improvements such as adding sidewalks and bicycle paths and upgrading traffic signals at Atlee Station Road, Kings Charter Drive and Air Park Road.

3. How can I find out about the widening of Pole Green Road?

Hanover County hold a citizen information meeting on Tuesday, October 27, 2020, to present preliminary plans for the proposed widening of Pole Green Rd between Bell Creek Road and Rural Point Road.  The meeting will be at 7:00 p.m. in the Board of Supervisors meeting room in the Hanover County Administration Building, 7516 County Complex Road, Hanover, Va.

Since Hanover County recognizes COVID-19 restrictions on the number of people who can gather in person, the meeting also will be live-streamed. When the meeting goes live that night, you will be able to view it at the following link: https://hanovercova.civicclerk.com/Web/Player.aspx?id=388&key=-1&mod=-1&mk=-1&nov=0

Because in person attendance at the meeting is limited due to COVID-19 protocols, seating must be reserved in advance.  Seating will be assigned on a priority basis to property owners abutting the project, on a first come basis for those wishing to attend. There are 20 spaces available.  Anyone who attends will be required to wear a mask at all times. To reserve a seat, please call the Department of Public Works at (804) 365-6176.

Questions and comments are invited prior to and following the meeting and every effort will be made during the presentation to address questions received prior to the meeting.  Questions and comments can be submitted to [email protected], or mailed to the Department of Public Works, P.O. Box 470, Hanover, VA 23069. Please reference “Pole Green Rd Widening” in all correspondence.

For those attending the meeting in person, comments can be submitted in writing on note cards distributed at the meeting.  Anyone who is unable to view the meeting online or attend in person and would like to discuss the project further can contact the Department of Public Works at (804) 365-6176 to arrange to meet virtually or in person.

The purpose of this meeting is to present the preliminary design including the road alignment, storm water management, intersection layouts and bicycle and pedestrian accommodations early in the development of the project to allow the public to have early input in the design process.

A diagram of the preliminary road alignment and other exhibits can be viewed on the Department of Public Works web page under “Quick Links” at the following link: https://www.hanovercounty.gov/816/Roads-and-Transportation

4. What’s the big new building on Pole Green Road at the I-295 interchange?

The Virginia Alcoholic Beverage Control (ABC) Authority is building a $91 million headquarters complex, expected to open next year.

The 40-acre property will include a 315,000 square foot warehouse and a 95,000 square foot office building that will provide the workspaces for approximately 500 employees.

According to the ABC Authority marketing department, the project is on schedule and tracking to submit a request for a Certificate of Occupancy from the County by June of next year. Virginia ABC plans to operate out of the new facility in time for the 2021 holiday season.

Zoning approved by the Board of Supervisors last year also permitted fast-food restaurants, gas or convenience stores and other retail uses on part of the site. This property is located within one of the County’s Economic Development Zones.

As part of the May 2019 zoning, the state will make several traffic improvements on Pole Green Road, including constructing a continuous “Green T” intersection at AMF Drive/Pole Green Road/Antique Lane.

The state also agreed to make a cash contribution of about $800,000 to go towards improvements to Pole Green Road.

Hanover County has long planned to widen Pole Green Road between Bell Creek Road and Rural Point Road. 

5. What’s the status of improvements to cell phone coverage in the area affected by the New Highland Baptist Church tower fire?

Many residents of adjacent neighborhoods have struggled through reduced cell phone coverage since the former tower on the property of New Highland Baptist Church was badly damaged by a fire several weeks ago. This tower was not owned or operated by the County. Verizon Wireless has filed an application for a Special Exception to place a temporary tower on the Church property.  The temporary tower is expected to be in place for one to two years, while the former bell tower structure is demolished and a new bell tower is constructed.

Per Verizon’s plan, this is one step in a multi-step process which began with the placement of a temporary communication tower vehicle.  Just this week, that vehicle was replaced with a COW (Cellular on Wheels).  The COW is expected to provide enhanced service from that which was provided by the truck tower.  The tower which is the subject of the Special Exception application will consist of a monopole structure.  It will be 110 feet in height, and will again further enhance telecommunication services to the area.  A public hearing on this Special Exception permit is scheduled to be held by the Board of Supervisors on August 26; public hearings begin at 7 p.m.

Hanover County and Verizon Wireless have worked very closely to ensure that all permits are submitted and processed as fast as possible.  The community’s patience is appreciated as Verizon works towards restoring service to the area. 

6. Why are Hanover County personal property tax, real estate tax and Public Utilities bills now showing an out-of-state return address?

Hanover began outsourcing the processing of county bills 20 years ago to save taxpayers money. To align with our current banking service contract, bills are now mailed directly to the bank's payment processing center. This reduces the processing time to 3 to 5 business days. The current contract saves about $32,000 annually in various fees.

Taxpayers can always pay their bills in person at the Treasurer's Office at Hanover Courthouse and can pay personal property and real estate bills online via

Hanover County's Online Tax Services website.

7. Who is responsible for building and maintaining roads in Hanover?

All Hanover County public roads and bridges (outside of the Town of Ashland) are operated and maintained by the Virginia Department of Transportation (VDOT). VDOT also maintains roadside ditches, performs snow removal functions and builds new roads with money allocated by the Commonwealth Transportation Board.

On VDOT’s Work Request page, you can submit a request to have a road repaired, to remove something from a road, to have signs or traffic devices repaired, to request new signs or traffic devices, to submit a claim or to ask for more information. This page can also be used to submit snow plowing-related complaints.

You can call VDOT’s Customer Service Center at 800-367-7623 around the clock. TTY users can call 711.

If you have a unique road or drainage problem or other questions and need help determining the appropriate agency contact, you can call the Hanover County Department of Public Works at 804-365-6181 and they will help you.

VDOT’s Work Request Page

8. Has Hanover discouraged or prevented Verizon from offering Fios services in Hanover County?

No. The county does not have the authority to approve or deny Fios or any other high-speed internet service offered by any company. Verizon and other companies offer a service, or choose not to, based on their own business plans.

The county encourages all businesses offering high-speed internet services to provide services to all residents regardless of proximity to current service areas. To date we have made our communications towers available to internet service providers and have negotiated over 20 agreements. We meet with providers to educate about our need and to encourage expansion, we have supported grant applications for studies and expansion, and we adopted a new rate structure on our towers as incentive for internet service expansion.

Show All Answers

1. What is the mailing address for inmates?

All personal mail to inmates can be sent to:

Pamunkey Regional Jail VA
Full name and jacket number
P.O. Box 247
Phoenix, MD 21131

Example:
Pamunkey Regional Jail VA
John Smith #50744
P.O. Box 247
Phoenix, MD 21131

Please ensure that your full name and physical address is supplied in the top left corner of the envelope.

Do not send legal mail to this address, only personal correspondence. Please note: the contents will be scanned, screened, and electronically delivered to the inmate. 

2. Where is the jail located?

The Pamunkey Regional Jail is located at:
7240 Courtland Farm Road
Hanover, VA 23069

View a map.

3. How do I visit an inmate?

See our visit an inmate page.

4. Who operates the jail commissary?

Oasis Commissary Services operates the jail commissary. They may be contacted at 804-365-6400, ext. 3102.

5. How can I order commissary for an inmate?

You can visit Oasis Commissary at https://pamunkey.jailcanteen.com/ to order commissary items for inmates.

6. How can I put money in an inmate’s account?

Cash and credit/debit cards are accepted by:

• Using the lobby kiosk
• Advance Pay: 800-483-8314
• Commissary Phone: 888-988-4768
• Visiting www.connectnetwork.com

A service fee will apply for all cash and credit/debit card transactions.

7. How can I get a message to an inmate?

Jail staff does not pass messages to inmates except under the following circumstances:
- Death, serious injury, or hospitalization of a relative
- Birth (where the inmate is the father)

Such messages will be given to the shift supervisor who will verify them through the chaplain prior to delivery. You may contact the shift supervisor at 804-537-6400, ext. 3014.

8. How can I write to an inmate at the Pamunkey Regional Jail?

All inmate personal mail from family and friends such as letters and pictures will be digitally delivered to the inmate via the tablet.  Please send all personal mail to the address below:

Pamunkey Regional Jail VA
Inmate Name, Inmate Booking Number
P.O. Box 247
Phoenix, Maryland 21131

Example:
Pamunkey Regional Jail VA
John Smith #34700
P.O. Box 247
Phoenix, Maryland 21131

The sender's full name and physical address must have clearly written on the top left corner of the envelope.

Legal mail, packages, and parcels should still continue to be mailed to the facility at the address below:

Inmate Full Name
C/O Pamunkey Regional Jail
P.O. Box 485
Hanover, VA  23069

Until further notice, no more outside books or publications will be accepted in the facility for inmates.

Incoming mail is received Monday through Friday (except holidays). A staff member will deliver incoming mail within 24 hours after receipt.

All incoming mail is scanned to ensure that no contraband enters the facility including:

• Blank envelopes and/or stamps
• Cash or personal checks
• Cigarettes/lighters/matches
• Inappropriate photos
• Prescription or illegal drugs

9. How can I set up or add money to an inmate’s telephone account?

Inmates may place telephone calls in one of two ways:
- By placing a collect call. No account is needed, though restrictions may apply, and the recipient's phone may need to be set up to receive such calls.
- A prepay account may be set up or recharged to place calls by calling 866-230-7761, 800-483-8314 or via Connect Network. In addition, the inmate may recharge their account from their commissary funds.

Connect Network Website

10. Is this a private jail? Are you a division of the Hanover Sheriff’s Office?

No, the jail is a local government facility operated separately from the Sheriff’s Office.

11. I am interested in becoming a jail officer. How and where do I apply?

Applications are accepted only during active hiring periods. Please note that we no longer accept paper applications. Please review the Hanover County Jobs website to apply for current vacancies.

For a listing of all current county vacancies, visit Hanover County’s job site.

12. What are the jail visitation rules?

View the jail's visitation rules (PDF).

Show All Answers

1. When is summer program information available?

Parks and Recreation makes every effort to get the summer information to you as soon as possible. Look for the physical copy of the Hanover Review or the Discover Recreation brochure between the end of March to the middle of April. You can view programs online at: 

www.hanoverparksrec.com

2. How do you reserve an athletic field?

Athletic fields are open for organized play annually from March 15 through December 1.
The deadline to apply for field use is January 1 (for field use March–July) and April 1 (for field use August–November). Applications are considered throughout the year, with two weeks advance notice. Download an Outdoor Facility Use Application. Outdoor Facility Use Application.

3. Where are your dog parks located?

Hanover County dog parks are located at Pole Green Park in Mechanicsville and Taylor Park in Ashland.

4. Are picnic shelters available for rental?

Picnic shelters are available at the following parks: Courthouse, Hanover Wayside, Montpelier, Poor Farm, Pole Green, Taylor and Washington Lacy. Rental information.

Rental information.

5. What are your hours of operation?

Office hours are Monday - Friday, 8:30 a.m. - 5:00 p.m. 

Parks are open dawn until dusk, with the exception of permitted lighted amenities.

6. How do I find out if fields are closed?

For field closure information and field status, please call our hotline: 804-365-4698
For social media users, you can find updates by subscribing to our Twitter feed or liking our Facebook page. Twitter feed

7. How do I register for programs online?

To browse recreation programs and upcoming special events, or to enroll: www.hanoverparksrec.com

8. How do I reserve a picnic shelter?

Picnic shelters are available for rental at the following parks:
- Courthouse (1 shelter)
- Hanover Wayside (2 shelters)
- Montpelier (1 shelter)
- Poor Farm (3 shelters)
- Pole Green (1 shelter)
- Washington Lacy (1 shelter)
Picnic shelters may be reserved using our reservation form.

9. Can I tour the Hanover Historic Courthouse?

The Historic Courthouse is available for tours offered through the Hanover Historical Society.
They can be reached at:
Hanover Historical Society

10. How do I withdraw from a recreation program?

Written notification is required for all withdrawal and refund requests. You can send in a completed refund request form or simply email us at [email protected] with the participants name, course and reason for request.
You can withdraw from a class prior to the start date and receive a full refund
Once a class has started, you may withdraw before the second-class meeting and receive a refund, less material fee.
Refunds will be issued directly to the credit card used for registration or by check (takes up to four weeks)

Show All Answers

1. What is zoning?

Zoning regulates the use of property. All property in the county is located within one of several zoning districts, which govern how property may be used. Zoning districts are generally classified for residential, business, or industrial use. The county’s mapping system can be used as a guide to determine the zoning classification of an individual property.

Parcel Search and Mapping Application

2. How do I determine the zoning I need?

Each zoning district permits certain land uses by right and others by special permit, which may be either a Conditional Use Permit (CUP) or Special Exception (SE). For more information, please see the Determine the Zoning page.

3. Can I subdivide my property?

Property is divided into smaller parcels through the subdivision process. The number and size of lots that a property owner can create depends on the zoning of the property. For full information, please see the Subdividing Property page.

4. Can I divide part of my property for a family member?

If a property owner wishes to divide a parcel of land among family members, the owner may be eligible to use the family division process. Find more information on the Dividing Property for Family page.

5. Can I make my property larger or smaller?

The size of property may be adjusted by changing property lines with adjoining parcels. Even though this transaction does not create a new lot, a surveyor must prepare a property or boundary line adjustment plat that shows the new location of the new property line(s). The reconfigured lots must meet applicable zoning requirements. If the property line adjustment does not involve an existing subdivision, the surveyor's plat does not need to be formally reviewed by the county. Property line adjustments that involve existing subdivision lots require a resubdivision plat review. Resubdivision Application (PDF)

6. Do I need a building permit?

Projects that involve building a new structure, altering an existing structure, demolishing, or changing the use of a structure may require a building permit.

7. Can I have a business in my home?

Home businesses are occupations, professions, or activities conducted by one or more members of a family within their home. Some home businesses require a special permit.

8. Can I add an in-law suite or family apartment to my property?

In many residential zoning districts, an apartment for a qualifying family member(s) is allowed with a Special Exception Permit. For additional information, please see the Adding In-Law Suite or Family Apartment page.

9. Can I keep animals on my property?

Property owners are generally permitted to have domestic animals, such as dogs and cats. For more information, see the Keeping Animals On Your Property page.

10. What types of vehicles can I store on my property?

Certain vehicle types are restricted from residential zoning districts. For full information, see the Restricted Vehicles page.

Show All Answers

1. Why am I being required to have my septic tank pumped out or inspected before the septic tank is full?

Virginia State law requires anyone within a Chesapeake Bay Preservation Area (CBPA) to have their septic tank pumped or inspected once every five years. Research has shown that failing septic systems contribute considerable amounts of pollution to groundwater and the Chesapeake Bay and its tributaries. By having your septic tank pumped, the number of solids leaving the septic tank and migrating into the drainfield is greatly reduced, allowing your drainfield to function as designed for a much greater length of time and reducing groundwater pollution.

2. What is a Chesapeake Bay Preservation Area (CBPA)?

In Hanover County under State law certain areas with features have been identified as requiring higher environmental protection, these areas are commonly referred to as Chesapeake Bay Preservation Areas (CBPA). A large portion of the Hanover County falls within a CBPA. It may surprise many people that a CBPA does not only include areas close to streams, wetlands and floodplains (areas referred to as Resource Protection Areas, RPA) but also can include upland areas with erodible soils, steep slopes or highly permeable soils (areas referred to as Resource Management Areas, RMA). In some instances your survey plat may indicate if your lot is within a CBPA. This is often not the case and a sight specific determination is necessary to determine if your septic system is in a CBPA.

3. Should I wait to receive a notice, every 5 years, before having my septic tank pumped-out or inspected?

You can. In order to balance the work load for haulers, the amount of septage delivered for treatment, and the administrative work load for the County, the County will be notifying approximately 1/5 of County residents each year about these requirements. You can have your septic tank pumped at anytime over the five year period or wait to receive the notice. Again, only those properties with their drainfields located within a CBPA are required to be pumped out every 5 years. While not required, regular pumping of septic tanks every 5 years is recommended for the proper long term operation of your septic system.

4. Is everyone in Hanover County required to have their septic tank pumped out or inspected?

No. A limited number of drainfields are not located in the CBPA. If you like, you can provide information to Hanover County documenting that your on-site sewage disposal system is not located within a CBPA or call the Department of Public Works at 804-365-6181 for assistance.

Also, a few systems have plastic filters permitted by the Virginia Department of Health. These systems are also not required to pump-out every 5 years because they routinely require more frequent maintenance. If you have an approved plastic filter, you may submit evidence and request being removed from the program. The Virginia Department of Health does not have a list of systems with approved plastic filters. Regular pumping and maintenance will save you money and protect the environment.

5. Tell me more about the exemption for systems with Virginia Department of Health approved plastic filters.

The law provides for an exemption from the mandatory pump-out requirement if your septic system has a Virginia Department of Health approved plastic filter installed. If your system already has such a filter, you only need to notify the County of this fact. If you desire to have a filter installed, you can contact a drainfield installer who can assist you with obtaining the required permit from the Virginia Department of Health and install the plastic filter for you or, if you are handy, you can contact the Virginia Department of Health, obtain the required permit and modify your system yourself.

Plastic filters require regular maintenance to keep them from clogging and backing sewage into your home. Routine maintenance typically includes the removal and proper disposal of non-biodegradable solids from the filter and then hosing down the filter over your septic tank to return the filtered solids to the tank for additional treatment. While not mandatory, the Virginia Department of Health still recommends that systems with plastic filters pump have their septic tanks pumped regularly to maintain peak system performance and extend the life of your drainfield.

6. Is everyone receiving this notice at the same time?

No. Although the requirement to pump-out or inspect septic tanks has been around for several years, Hanover County realizes that many people may not have been aware of it. In order to balance the anticipated work load on septic haulers operating in the area and on the County’s Department of Public Utilities, approximately one-fifth of the owners of properties with septic tanks will be notified each year. Initial notifications are being sent out based on a grid system. Once we receive specific information about when your system was last pumped-out or inspected, you will be sent a reminder notice about 5 years after this date.

7. Who do I contact to have my septic system pumped out or inspected?

You may contact any sewage handler licensed to operate within the Commonwealth of Virginia. Please refer to the telephone directory yellow pages under “Septic” for contact information.

8. If I have had my septic system pumped-out within the last five years, do I need to have it pumped-out again in order to comply with the County’s pump-out program?

No. If your septic system has been pumped out within the last 5 years, you only need to provide the date your system was pumped out to the county. You should have your septic tank pumped out again within a 5 year period from its last pump-out.

9. If my house and septic system is less than 5 years old do I need to have my septic tank pumped?

No. If your septic tank is less than 5 years old provide us the date your septic tank was placed in service. You should have your septic tank pumped out before your system has been in operation for 5 years.

10. What if I have multiple septic systems on my property?

If you have more than 1 septic system located on a single parcel of land, each septic tank must be pumped out every 5 years. Please provide us the information for each septic tank.

11. What if I don’t know where my septic tank is located or if I even have a septic tank?

The Hanover County Department of Health may have the location of your septic tank system or a licensed sewage handler might be able to assist you in locating your septic system. If you are unsure if you even have a septic system, the Hanover County Department of Health or a licensed plumber will be able to assist you in the location and means of sewage discharge.

12. What if I don’t know when my septic tank has been pumped-out?

If you don’t know when your septic tank was last pumped-out you should schedule an appointment to have it inspected by a licensed sewage handler and pumped out if necessary. After your inspection or pump-out, notify the Department of Public Works of the results.

13. Do I have to keep records?

You should keep records for 5 years. A receipt from you septic hauler is usually all that is required.

14. What if I have an alternative septic system?

Most alternative systems require additional maintenance beyond what is required for a traditional septic system. Pumping the septic tank (which is still a component of an alternative system) should be done regularly. These systems should be maintained according to manufacturer's specifications. Typically annual maintenance is required. If you have a question about maintenance for your alternative septic system, please contact your maintenance service provider. For inquiries about alternative systems, please contact the Hanover Health Department at 804-365-4343.

15. Who is responsible for costs associated with required maintenance of my on-site sewer system?

The property owner is responsible for all costs.

16. If I need more information who should I contact?

Contact the Hanover County Department of Public Works at 804-365-6181.

Show All Answers

1. How do I apply for SNAP or food assistance?

To apply for SNAP or food assistance please visit SNAP (Supplemental Nutrition Assistance Program)

2. How do I apply for Medicaid health insurance?

Please go to Medicaid

3. How do I apply for heating or cooling assistance?

Please visit LIHEAP, Energy Assistance, Heating and Cooling

4. How do I apply for TANF or cash assistance?

Please go to TANF

5. How do I report child abuse or neglect?

To report child abuse or child neglect, contact Hanover Department of Social Services at 804-365-4100, Monday through Friday, from 8:30 AM to 5:00 PM or call the 24-hour State Hotline 1-800-552-7096.

6. How do I report adult abuse, adult neglect, or adult exploitation?

To report adult abuse, adult neglect, or adult exploitation call Hanover Department of Social Services at 804-365-4100, Monday through Friday, from 8:30 AM to 5:00 PM, or Virginia Adult Abuse Hotline at 888-832-3858, available 24 hours a day, 7 days a week

Show All Answers

1. When is the last day I can register to vote?

22 days before the Election day.

2. Can I register to vote online?

Yes, follow the instructions on the link. Virginia Department of Elections Citizen Portal

3. Are Absentee Ballots counted on Election Day?

Yes, all cast ballots are counted.

4. How soon before the election are the ballots ready?

Ballots are ready for absentee voters 45 days before the election day.