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Hanover County Water Leak Report - Online Fillable

  1. P.O. Box 470
    7516 County Complex Road
    Hanover, VA 23069-0470
    Phone: 804-365-6024
    Fax: 804-365-6245

  2. Was the leak inside or outside the structure?

  3. Did the leak occur in an irrigation system?

  4. Did the leak occur in a valve/spigot?

  5. Did the leak occur in a swimming pool or pump?

  6. Did the leak occur in equipment or due to a mechanical malfunction?

  7. Has a previous leak report been submitted for this service address?

  8. Incomplete Leak Reports and Leak Reports submitted without a receipt for repairs will be returned to the customer without review.

  9. If a second leak occurs after repairs completed by a homeowner (rather than a licensed professional plumber), an additional leak credit may not be considered.

  10. Irrigation systems place a homeowner at a higher risk for leaks. Credits will not be approved for leaks related to use of an irrigation system. Regular maintenance by an irrigation professional as well as regular inspection is highly recommended to detect and promptly repair leaks.

  11. I hereby certify that the above information is true and complete. I understand and acknowledge that I am responsible for prompt payment of all water and sewer services billed by the Hanover County Department of Public Utilities. I further understand that submission of this leak report is a request for consideration for a leak credit under Hanover County Code Sec. 23-64 and does not relieve me of responsibility for payment for water and sewer charges.

  12. Electronic Signature Agreement

    By checking the "I agree" box below, you agree and acknowledge that 1) your application will not be signed in the sense of a traditional paper document, 2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature, and 3) you may still be required to provide a traditional signature at a later date.

  13. Sec. 23-64. All metered water to be charged for. Beginning with the installation of the meter, with the exception of water used for fire protection, all water passing through a meter will be charged for, whether used or wasted; provided, however, where leaks occur in water pipes or metered services and the owner, agent or tenant promptly makes all necessary repairs, the director may rebate the amount in excess of double the amount of the average monthly or bimonthly consumption for the premises. Such average consumption shall be determined by averaging six (6) previous bills, provided sufficient consumption history is available. Otherwise the rebate calculation shall be based on double the first full billing period after all necessary repairs have been completed. No rebate shall be allowed for leaks attributed to irrigation systems.

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