Municipal Utility Relief Program to Assist Customers

On December 7, 2020, Hanover County Department of Public Utilities was informed that it received a grant under the Federal CARES Act and Virginia’s COVID-19 Municipal Utility Relief Program to Assist Customers. Eligible customers may receive assistance paying past due balances on their water and sewer accounts due to COVID-19 related circumstances. Past due balances for services billed between May 19, 2020 and November 19, 2020 for both residential and non-residential are eligible for relief.

To qualify, you must have incurred an economic hardship due to COVID-19 and must attest to this on the enclosed CUSTOMER INTAKE FORM.

If you have incurred an economic hardship due to COVID-19 and desire to participate in this program, a CUSTOMER INTAKE FORM must be completed and received by Hanover County’s Department of Public Utilities by 5:00 pm on January 13, 2021 to ensure evaluation of your account. Applications received after January 13, 2021 but prior to January 26, 2021 will be processed if there are remaining funds and time allows. Hanover County must return to the State of Virginia all funds not utilized by January 29, 2021.

The CUSTOMER INTAKE FORM may be returned the following ways:

Mailed to PO Box 470, Hanover, VA 23069-0470. Please allow at least seven (7) days for delivery. Please note if you send it by mail, having it post marked by January 13, 2021 is not sufficient to ensure your account will be evaluated for participation
Emailed to [email protected]
Dropped at Public Utilities offices at 7516 County Complex Road, Hanover, VA 23069
Submitted on our website at www.hanovercounty.gov/utilityreliefprogram

Below is a fillable PDF Customer Intake Form as well as an electronic Customer Intake Form that will electronically get submitted to the Department of Public Utilities.