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Hanover County Press Releases

Posted on: December 22, 2022

Public Utilities customers now can apply for low-income water assistance program

Customers of the Hanover County Department of Public Utilities are now able to apply online for assistance from Virginia’s Low-Income Household Water Assistance Program (LIHWAP). This program is a temporary federal-funded program created to assist low-income households with water and wastewater bills.

Households eligible for LIHWAP assistance must have a past due water/wastewater balance and a gross household income below 150% of the federal poverty level based on household size. Priority will be given to households whose water/wastewater has been disconnected or is at risk of disconnection.

Customers can apply online by going to https://virginialihwap.com/lihwap. Customers can also apply by calling Promise at 1-888-373-9908. Promise is the company that is managing the program in partnership with the Virginia Department of Social Services. 

The Hanover County Department of Public Utilities is not managing the program and has no role in determining whether a customer is eligible for assistance other than to verify account information directly with Promise.

Households eligible for LIHWAP assistance must:

  • Have a gross household income below 150% of the federal poverty level based on household size
  • Live in Virginia;
  • Have at least one U.S. citizen or eligible legal permanent resident;
  • Be responsible for paying the water/wastewater bill;
  • Have service disconnected or at risk of disconnection within the next 30 days.

 

 

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