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Hanover County Press Releases

Posted on: September 23, 2021

Funds are still available to help Public Utilities customers impacted by COVID to pay bills

Customers of Hanover County Public Utilities can still receive assistance paying their water and sewer bill through the department’s Water and Sewer Utility Relief Program.

 After the initial two rounds, grant funds are still available through the federal CARES Act to help customers who were adversely impacted by the COVID-19 crisis.  Funds remain to assist customers with bills dated between May 19, 2020 and July 6, 2021. Assistance will be provided on a first come/first serve basis until funds are exhausted or until October 29, 2021.

 To be considered, customers need to complete a Customer Intake Form attesting to the fact that they have been impacted by the COVID crisis. This is a grant requirement. Both residential and non-residential customers are eligible for assistance. Examples of impacts for residential customers include being unable to work because of the disease, having COVID-related medical bills, losing a job due to the crisis, having work hours cut-back due to the crisis, or having to leave a job to take care of a family member. Examples of impacts for non-residential customers could include mandatory closures, the costs of implementing protections for customers or employees or reduced occupancy rates.

 The Customer Intake Form is available on the County’s website under Paying Water & Sewer Bills.

 Forms may be delivered directly to the Department of Public Utilities at 7516 County Complex Road, Hanover VA 23069; mailed to P.O. Box 470 Hanover VA 23069-0470 (please allow at least seven days for delivery); completed and submitted online on the County’s website at www.hanovercounty.gov/utilityreliefprogram; or completed and emailed  to the Department at [email protected]

 “After the first two rounds, we have approximately $62,000 of grant funds remaining to assist customers on a first come, first serve basis,” said Steven Herzog, Director of the Department of Public Utilities. “We encourage all customers who have not already received assistance and are eligible to apply.” Customers that have applied and qualified will see a credit on a future bill.

 Virginia’s and Hanover’s moratorium on utility disconnections have ended, and the Department of Public Utilities will begin disconnecting customers for non-payment in October.

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