Effective January 20, Hanover County has set up a call center to answer questions related to COVID-19. The number is 804-365-3240, and it will be open Monday through Friday, excluding holidays, 8 a.m. to 4:30 p.m. Voice messages left in the mailbox after hours will be returned the next business day. This is being done in coordination with the Chickahominy Health District, which includes Goochland, New Kent and Charles City.
“Our staff will be prepared to provide the most current information related to the Coronavirus, including the vaccine,” said Deputy County Administrator Jim Taylor. Referring to the Virginia Department of Health’s (VDH) priority groups, Taylor said that the call center could help people determine which group they are in and sign them up for alerts and notifications. The call center may be beneficial to people who don’t have internet access or an email address.
Currently, first responders and healthcare professionals are receiving the vaccination. Regional events at the Richmond International Raceway are taking place this week to provide many teachers an opportunity to be vaccinated against the Coronavirus. Offering the vaccine to all Hanover County teachers remains a priority.
“If the vaccinations are not yet being distributed to the group you are in, we will put your name on the list and reach out to you when your group’s turn has arrived,” Taylor said. “We realize that people want information, and they want to know when they can receive the vaccine. We are working as fast as we can to provide more opportunities to our residents in the weeks and months to come.”
In coordination with the Chickahominy Health District, Hanover County also will be staffing its own COVID-19 vaccination clinic. An announcement on that will be coming soon. Last week County Administrator John A. Budesky said the clinic would continue “until every resident who wants a vaccine gets a vaccine, or until there is sufficient availability in the marketplace.” The need for a call center was identified as one of the greatest needs at this time, and we are pleased to work with our partners to make this available.