Paying Water & Sewer Bills

Municipal Utility Relief Program to Assist Customers

On December 7, 2020, Hanover County Department of Public Utilities was informed that it received a grant under the Federal CARES Act and Virginia’s COVID-19 Municipal Utility Relief Program to Assist Customers. Eligible customers may receive assistance paying past due balances on their water and sewer accounts due to COVID-19 related circumstances. Past due balances for services billed between May 19, 2020 and July 6, 2021 for both residential and non-residential are eligible for relief.

To qualify, you must have incurred an economic hardship due to COVID-19 and must attest to this on the enclosed CUSTOMER INTAKE FORM. 

If you have incurred an economic hardship due to COVID-19 and desire to participate in this program, a CUSTOMER INTAKE FORM must be completed and received by Hanover County’s Department of Public Utilities by 5:00 pm on September 13, 2021 to ensure evaluation of your account. Applications received after September 13, 2021 but prior to October 29, 2021 will be processed if there are remaining funds.

The CUSTOMER INTAKE FORM may be returned the following ways:

Below is a fillable PDF Customer Intake Form as well as an electronic Customer Intake Form that will electronically get submitted to the Department of Public Utilities.

There are six ways to pay your bill:



Online Through Your Bank's Bill Payment Service

  • Payment can take up to five business days to process. There is no additional charge for making a payment this way.

Automatic Withdrawal

By Mail

  • Mail payment to:
    Hanover County Department of Public Utilities
    P.O. Box 470
    Hanover, VA 23069
  • Include the remittance stub from your bill. If you do not have your remittance stub, write your account number on your check before mailing.
  • If you do not know your account number, call 804-365-6024.

In Person

  • We are in the Administration Building located at:
    7516 County Complex Road
    Hanover, VA 23069
  • Our office hours are 8:30 a.m. to 5 p.m., Monday through Friday.
  • We accept:
    • Checks
    • Debit and/or Credit Cards (A convenience fee will be charged for using a credit card. There is no fee for using a debit card.): American Express, Discover, MasterCard, and VISA
  • Cash can only be accepted at the Treasurer's Office, located at 7507 Library Drive in the Chenault-Weems Building. The Treasurer's Office hours are 8:30 a.m. to 5 p.m., Monday through Friday.
  • We also have a drop box located in our office and in front of the Chenault-Weems Building. The Chenault-Weems Building drop box is available 24 hours a day, seven days a week.
  • View a map of the payment locations (PDF).

Online Using a Credit or Debit Card

  • You will be charged a convenience fee for paying online with a credit or debit card .
  • There has been a modification to the format of account numbers.  While your account number has not changed, your account number now includes leading zeros.  Customer Number must equal 8 characters in length by adding leading zeros.  Account Number must equal 7 characters in length by adding leading zeros. Click here to see the previous format, and how to convert to the new format.
  • You must have your account number to use this option.
  • Payment is received in our office the following business day.
  • The website accepts the following debit and/or credit cards:
    • American Express
    • Discover
    • MasterCard
    • VISA
  • Once you have paid and received a confirmation number, a confirmation number will also be sent to our office.
  • You do not have to register to make a one time payment. You may instead select online payments.

By Phone

  • Call 804-365-6024.
  • Available 24 hours a day, seven days a week.
  • You will be charged a convenience fee for using this option.
  • You must have your account number to use this option.
  • Your account number can be found on your water and sewer bill. Enter the first half before the dash, press pound, then enter the second half and press pound again.
  • You will be able to make a payment after hearing your account information.
  • Payment is received in our office immediately.
  • The phone system accepts the following debit and/or credit cards:
    • American Express
    • Discover
    • MasterCard
    • VISA