Paying Water & Sewer Bills

There are six ways to pay your bill:

Payment can take up to five business days to process. There is no additional charge for making a payment this way.

Payment will be automatically withdrawn from your bank account every two months. Fill out the utility bill bank draft application (PDF) to sign up.

Mail payment to:
Hanover County Department of Public Utilities
P.O. Box 470
Hanover, VA 23069
Include the remittance stub from your bill. If you do not have your remittance stub, write your account number on your check before mailing.
If you do not know your account number, call 804-365-6024.

We are in the Administration Building located at:
7516 County Complex Road
Hanover, VA 23069
Our office hours are 8:30 a.m. to 5 p.m., Monday through Friday.
We accept:
- Checks
- Debit and/or Credit Cards (A convenience fee will be charged for using a credit card. There is no fee for using a debit card.): American Express, Discover, MasterCard, and VISA
Cash can only be accepted at the Treasurer's Office, located at 7507 Library Drive in the Chenault-Weems Building. The Treasurer's Office hours are 8:30 a.m. to 5 p.m., Monday through Friday.
We also have a drop box located in our office and behind the Wickham Building. The Wickham Building's drop box is available 24 hours a day, seven days a week.
View a map of the payment locations (PDF).

You will be charged a convenience fee for paying online with a credit or debit card .
There has been a modification to the format of account numbers. While your account number has not changed, your account number now includes leading zeros. Customer Number must equal 8 characters in length by adding leading zeros. Account Number must equal 7 characters in length by adding leading zeros. Click here to see the previous format, and how to convert to the new format.
You must have your account number to use this option.
Payment is received in our office the following business day.
The website accepts the following debit and/or credit cards:

Once you have paid and received a confirmation number, a confirmation number will also be sent to our office.
You do not have to register to make a one time payment. You may instead select online payments.

Call 804-365-6024.
Available 24 hours a day, seven days a week.
You will be charged a convenience fee for using this option.
You must have your account number to use this option.
Your account number can be found on your water and sewer bill. Enter the first half before the dash, press pound, then enter the second half and press pound again.
You will be able to make a payment after hearing your account information.
Payment is received in our office immediately.
The phone system accepts the following debit and/or credit cards: