- COVID-19 Changes to County Operations
COVID-19 Changes to County Operations
Due to the impacts of COVID-19 (coronavirus), Hanover County Government is following a plan of reduced operations.
Hanover County offices remain open with on-line and phone services as your primary point of service. If you are unable to meet your needs through either of these methods you can call for an appointment with the appropriate department.
These precautions are designed to help keep community members, employees and the families of all safe by observing social distancing and minimizing the number of people in a small space.
These practices are subject to change pending developments in the COVID-19 coronavirus situation.
Following are announcements that have been made by County departments:
Commissioner of Revenue
- Hanover County is monitoring and adjusting around the rapidly changing information associated with the Coronavirus pandemic. For the safety of our community and staff, we have closed our DMV Select until further notice to reduce in-person transactions in our offices. Citizens that need vehicle registration renewals or other motor vehicle related services should access the Virginia Department of Motor Vehicles website for further information. County property tax services and related programs will continue.
- The Commissioner of the Revenue and the Treasurer’s Offices are encouraging the community to take advantage of electronic and web-based opportunities to interact with our offices. Contact information for each office can be found under Departments on the home page.
Community Services Board
- All CSB locations are closed to the public except by appointment only.
- Please call 804-365-4222 before visiting any location so that staff can assist you.
- Requests for service and ongoing appointments are being conducted by telephone or through tele-health options (video conferencing). Appointments can be scheduled by calling 804-365-4222.
- Crisis services are available 24 hours a day, 7 days a week by calling 804-365-4200.
- For more information, please visit the CSB page here Community Services Board Community Services Board Community Services Board Community Services Board Community Services Board Community Services Board.
Department of Juvenile Justice 15th District Court Services Unit
Due to the COVID-19 outbreak, before coming to our office, please contact us by phone at 804-365-6201. Our office can only offer limited services to the public at this time.
We will answer any questions and do our best to meet your needs by phone, mail or electronically. Please understand that these changes are to help protect the health and safety of our citizens, as well as our employees.
The Geographic Information Services (GIS) department is available by appointment only. Please call 804-365-6511 to schedule an appointment.
Pamunkey Regional Jail
- All tours of the PRJ are cancelled until further notice;
- All contact visits (i.e. attorneys, probation officers) will be conducted via non-contact booths;
- All programs, including those facilitated by external volunteers are cancelled until further notice;
- All non-essential inmate moves and reclassification within the facility are postponed for a two-week period, and will be reevaluated at that time;
- All personal visitation is cancelled for a two-week period; (inmates will still be able to communicate through video visitation, and we have negotiated a vendor credit to offset some the associated costs.)
- Based on the incubation period on paper, inmate Library services are suspended until further notice. Law Library is provided electronically through the inmate tablets/kiosks and will be unaffected;
- Inmate Work Force is suspended for two-weeks.
Pamunkey Regional Library
- All branches of the library are closed until further notice. The library will provide curbside service from Monday through Friday from 10 a.m.-6 p.m. and Saturday from 10 a.m.-2 p.m. Call your local branch for curbside service.
Parks & Recreation
- In an effort to take necessary steps to protect our community, Hanover Parks and Recreation has closed or cancelled the following until further notice: all permitted use of athletic fields, picnic shelters and historic sites, park playgrounds and Pole Green Park skate park. Additionally, all department-sponsored programs and activities are cancelled through Sunday, May 17. At this time, Hanover County parks remain open, including open spaces, trails and dog parks. Be advised that the amenities in these areas are not sanitized, so use with caution and follow the CDC health and safety guidelines. We reiterate the critical importance of social distancing and avoidance of gatherings and group activities. Contact Hanover County Parks and Recreation with questions at firstname.lastname@example.org or (804) 365-7150.
- As announced on March 24, spring program registrations have been suspended and summer program and camp registration has been postponed indefinitely.
- Hanover County is asking for the support of all citizens that use the solid waste convenience centers. Residents should only use the centers to dispose of waste for essential needs. Extremely high usage from home cleaning projects and other activities are causing supply chain problems and could result in shutdowns because of the heavy volume. Hauling to and disposal at landfills are limiting factors and are expected to get worse. Please limit trips and consolidate loads. Avoid bringing yard waste at this time (for-hire brush disposal is not allowed). Reuse areas are closed; Goodwill has reduced hours for its drop-offs at Elmont and Mechanicsville (Verdi Lane) to 9:30 a.m.-6:30 p.m. Please cover your loads to avoid litter on the highways and try to arrive by 6 p.m. Finally, remember the Centers are for Hanover County residents only. No businesses and out-of-County users are permitted. Be respectful and maintain a distance of at least six feet from all staff and others users. With your cooperation, we can avoid a possible shutdown of service.
- The two special recycling events scheduled for April, which included household hazardous waste, electronic waste and paper shredding, have been cancelled.
Voter Registrar and Elections Office
Our office is concerned about reducing the need for vulnerable citizens to be out in public during this unusual health situation. To this end, all Town of Ashland voters are strongly encouraged to request an absentee ballot by mail and "Vote at Home." Absentee applications can be completed and submitted online at www.vote.virginia.gov or you can request an application be mailed to you by calling 365-6080. We also have hard copy applications hanging on our building’s doors to accommodate you. Due to staff working remotely, we have a reduced work force in the office. Wait times will be impacted. For more information, please visit the webpage at www.hanovercounty.gov/365/voting
Circuit Court Clerk’s Office
- Do not come to the office until further notice unless you have official time sensitive business that cannot be done by mail or phone. Visitors to the courthouse will be screened by security during the current state of emergency. Call the Clerk’s office at 804-365-6151 before visiting.
- Gun Permits
- Renewals can be done by mail following the instructions on the web page.
- Applications for new permits will be accepted after the judicial emergency expires on April 6, 2020.
- Call 804-365-6147 if you have questions.
- Copy requests will be filled by mail or ClerkePass. Please call (804) 365-6455 for assistance.
- Divorce pleadings of all kinds may only be filed by mail and not by hand delivery.
- Name change petitions may only be filed by mail and not by in hand delivery.
- Genealogical Research may not be conducted at the Circuit Court Clerk’s Office.
- For Wills and Administration of Estates you cannot visit the Circuit Court Clerk’s Office unless you have a scheduled appointment. For questions call (804) 365-6478.
- Notary qualifications are not permitted in the Circuit Court until April 6, 2020. For questions call (804) 365-6456.
- Both Ashland and Bell Creek locations are closed to the public.
- If you need to make a report for child or adult abuse or neglect, please call (804) 365-4100.
- If you need to apply for benefits you may complete an application online at www.Commonhelp.virginia.gov or by phone at (855) 635-4370 or (855) 242-8282 if applying for Medicaid only.
- For more information about services, please visit the Social Services home page DSS.