COVID-19 Changes to County Operations

Governor Northam has issued an executive order effective May 29 requiring face covering inside public buildings. Accordingly, all visitors to Hanover County government buildings who are 10 years of age or older must wear face coverings over the nose and mouth while visiting the buildings. If you do not have a face covering, please request one from the department you will be visiting. You are invited to call 365-6005 and staff will be glad to assist you.

Hanover residents who have questions or need specific assistance can get help by calling these important County phone numbers: Chickahominy Health District COVID-19 Hotline 365-3340 (Provider: 365-3341); Hanover County Community Resources (365-4300); Hanover Community Services Board - Mental Health (365-4222); Hanover Social Services (365-4100).

Hanover residents that are facing financial challenges are also reminded to apply for food assistance (SNAP), temporary financial assistance (TANF) or health insurance benefits (Medicaid) through Hanover Social Services. For more information on these programs you may call the Social Services call center at 1-855-635-4370 or apply online at 

Following are announcements that have been made by County departments:

Commissioner of Revenue

  • The Commissioner of Revenue’s Office and the Treasurer’s Office are open for county services only effective May 11. 
  • DMV Select services are opening on June 30th by appointment only.
  • Hanover County is monitoring and adjusting around the rapidly changing information associated with the Coronavirus pandemic. Citizens that need vehicle registration renewals or other motor vehicle related services should access the Virginia Department of Motor Vehicles website for further information. County property tax services and related programs will continue.
  • The Commissioner of the Revenue and the Treasurer’s Offices are encouraging the community to take advantage of electronic and web-based opportunities to interact with our offices. Contact information for each office can be found under Departments on the home page.

Community Services Board

Department of Juvenile Justice 15th District Court Services Unit

Due to the COVID-19 outbreak, before coming to our office, please contact us by phone at 804-365-6201. Our office can only offer limited services to the public at this time. 

We will answer any questions and do our best to meet your needs by phone, mail or electronically. Please understand that these changes are to help protect the health and safety of our citizens, as well as our employees.


The Geographic Information Services (GIS) department is available by appointment only. Please call 804-365-6511 to schedule an appointment.

Pamunkey Regional Jail

  • All tours of the PRJ are cancelled until further notice;
  • All contact visits (i.e. attorneys, probation officers) will be conducted via non-contact booths;
  • All programs, including those facilitated by external volunteers are cancelled until further notice;
  • All non-essential inmate moves and reclassification within the facility are postponed for a two-week period, and will be reevaluated at that time;
  • All personal visitation is cancelled for a two-week period; (inmates will still be able to communicate through video visitation, and we have negotiated a vendor credit to offset some the associated costs.)
  • Based on the incubation period on paper, inmate Library services are suspended until further notice. Law Library is provided electronically through the inmate tablets/kiosks and will be unaffected;
  • Inmate Work Force is suspended for two-weeks.

Pamunkey Regional Library

  • Now open to the public with limited hours and occupancy. We have reintroduced most services that were unavailable, including browsing our collections and computer facilities at all library locations.

Parks & Recreation

  • The 2020 Hanover Tomato Festival has been cancelled, as has Taylor’s Pirate Fishing FUN Day, originally scheduled for June 6.
  • Hanover County parks remain open, including open spaces, trails and dog parks. Be advised that the amenities in these areas are not sanitized, so use with caution and follow the CDC health and safety guidelines. We reiterate the critical importance of social distancing and avoidance of gatherings and group activities. Contact Hanover County Parks and Recreation with questions at or 804-365-7150.
  • Spring program registrations have been suspended and summer program and camp registration has been postponed indefinitely.

Public Works

  • Hanover County is asking for the support of all citizens that use the solid waste convenience centers. Residents should only use the centers to dispose of waste for essential needs. Extremely high usage from home cleaning projects and other activities are causing supply chain problems and could result in shutdowns because of the heavy volume. Hauling to and disposal at landfills are limiting factors and are expected to get worse. Please limit trips and consolidate loads. Avoid bringing yard waste at this time (for-hire brush disposal is not allowed). Reuse areas are closed; Goodwill has reduced hours for its drop-offs at Elmont and Mechanicsville (Verdi Lane) to 9:30 a.m.-6:30 p.m. Please cover your loads to avoid litter on the highways and try to arrive by 6 p.m. Finally, remember the Centers are for Hanover County residents only. No businesses and out-of-County users are permitted. Be respectful and maintain a distance of at least six feet from all staff and others users. With your cooperation, we can avoid a possible shutdown of service.

Social Services

  • If you need to make a report for child or adult abuse or neglect, please call 804-365-4100.
  • If you need to apply for benefits you may complete an application online at or by phone at 855-635-4370 or 855-242-8282 if applying for Medicaid only.
  • For more information about services, please visit the Social Services home page DSS.