Hanover DASH

Hanover Dash Logo

Thanks to a grant from the Virginia Department of Rail and Public Transportation, Hanover County began offering specialized transportation service to older adults and persons with a disability on December 12, 2019

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                  NOTICE:   Hanover DASH $6 Co-Pay Returns on July 1st                      

Beginning July 1, Hanover DASH will reinstate the rider co-pay of $6.00 per one-way trip, after over a year of waiving the fee. The continued growth of the program, along with the lessening of COVID restrictions and rising transportation costs, were factors in this decision. Hanover DASH and Hanover County are committed to ensuring the long-term sustainability of this important service to our community and appreciates the willingness of riders to support the service in this way.  

When Hanover DASH celebrated 6 months of continuous operation on June 12, 2020, our community was in the midst of a global pandemic. Recognizing the financial impacts, Hanover County announced that the usual $6.00 one-way trip fee would be waived until further notice. This support over the past year has had a significant impact for the program as well as for the individuals that it serves. Read the full press release HERE.  

    

A Message to Hanover DASH Riders : COVID 19

NOTICE: Although we have recently reinstated the use of "Rideshare" transport service, in order to ensure timely response during the current pandemic Hanover DASH strongly encourages the use of “medical sedan transport" when booking rides to or from the following zip codes due to lower availability of "rideshare" resources in some areas.

 Medical Sedan Transport Option Recommended Zip Codes: 23086 ; 23220; 23047; 23298; 23192; 23015; 23249; 23069; 23225; 23063.

These bookings will require advanced scheduling of at least 6-8 hours prior to your scheduled pick up both to and from trip destinations. 

We will continue to monitor this situation on a weekly basis and will return to including our  "on-demand" option as soon as possible. 

                                                                    Thank you to all our valued riders

                                                                                                       ________

To stay up to date on information and best practices to keep you and your community safe, please visit www.cdc.gov/coronavirus

or Hanover County’s COVID 19 resource page.

Please note: If you have been diagnosed with, or suspect that you have COVID-19, consult your medical professional to discuss your transportation options. 

Riders are required to wear face coverings during transportation. Masks and travel hand sanitizer are available to Hanover DASH riders upon request.  Contact Hanover DASH at 804-365-3274.

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HERE ARE ALL THE DETAILS TO GET YOU STARTED!

Still have questions? Call 804-365-DASH (3274)

WHO IT IS FOR?

This is a countywide specialized transportation service for residents of Hanover County age 60+ or those with a short term or long term disability.

HOW DOES IT WORK?

  • All one way rides are a flat rate of $6 (Waived until further notice; Late fees still apply)
  • Rides booked online are 10% off
  • Direct, nonstop service
  • Option to reserve same-day
  • Or reserve up to 90 days in advance
  • We recommend booking wheelchair transports 24 hours in advance when possible
  • Single rider or bring a guest (space permitting), a Personal Care Assistant (PCA), or a service animal
  • Credentialed transportation providers

WHERE CAN IT TAKE ME?

  • Medical appointments including Hunter Holmes McGuire VA Medical Center and medical facilities at Stony Point.
  • Personal business such as grocery shopping, banking, employment and attending formal social and recreational programs
  • Hanover County government buildings
  • Within the County’s defined service area (Includes the entire county and a 7 mile area beyond the county boundaries)
  • Trip must begin or end in Hanover County
  • View Service Area Map Here for primary streets in area (click the plus sign to zoom in).

WHEN DOES IT RUN?

Monday – Saturday (6:00 am – 6:00 pm) 

HOW DO I GET STARTED?

Eligibility is based upon:

  • Proof of residency in Hanover County
  • Proof of age, 60 and over 
  • Or Proof of Short-term or Long Term Disability.

Step 1. Complete the rider application form (click HERE to enter online or  PRINT APPLICATION here; Para la aplicación en español, haga clic aquÍ )

Step 2. Submit verification information requested. You can upload through application; OR email to [email protected] ; OR fax to 804-365-4299; OR hand delivery to: Hanover Community Resources 12310 Washington Highway, Ashland, VA 23005.

Step 3. Once determined eligible, your DASH ID (member) card and Rider’s Guide will be mailed to you.

HOW DO I BOOK MY RIDE?

Hanover County has contracted with Roundtrip to provide on demand transportation using approved Lyft passenger vehicle drivers or wheelchair accessible vans.                                                 ________

NOTICE:  Please See COVID 19 Notice above regarding limited Rideshare availability in specific zip codes.   All bookings in those service areas should be requested as  medical sedan or taxi transport services.

Bookings will require advanced scheduling of at least 6-8 hours prior to your scheduled pick up both to and from trip destinations. 

We will continue to monitor this situation on a weekly basis and will return to including our  "on-demand" option as soon as possible.    

                                                                                                   __________

Just choose your booking method---Make a call OR go online OR use an app.

Make sure to have your DASH ID number and the address of your destination

  • Call the Roundtrip Navigation Center 24/7 at 1-877-396-8080  

OR

GOT QUESTIONS ABOUT YOUR PAYMENT TO ROUNDTRIP?

Click HERE for all your answers

ADA PUBLIC NOTICE

In accordance with requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), Hanover County will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. For additional information on Hanover County’s nondiscrimination and ADA policies and procedures, or to file a complaint, please see contact information and link to ADA /Title VI Complaint form below. 

TITLE VI PUBLIC NOTICE

Hanover County, Community Resources is committed to ensuring that no person is excluded from participation in or denied the benefits of its transportation services based on race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1B. A copy of our complete Title VI Plan can be viewed HERE.  If you feel you are being denied participation in or being denied benefits of the transit services provided by Hanover County, Community Resources or otherwise being discriminated against because of your race, color, national origin, gender, age, or disability, you may contact:

Lisa Adkins

Hanover County Department of Community Resources

12310 Washington Highway

Ashland, VA 23005

Phone: 804-365-3274 Fax 804-365-4299

Office Hours: Monday-Friday 8:30 a.m. -5 p.m.

Download/Print ADA and Title VI Complaint Forms HERE