View your water and sewer bill
We offer many ways to pay your water and sewer bill.
Residential Rates: Water and Sewer bills are sent bi-monthly and are based on usage measured in 1,000 gallon increments.
Commercial Rates: Most commercial customers are billed bi-monthly.
Charges are based on usage measured in 1,000 gallon increments.
Call (804) 365-6024.
Fill out our “e-notification” application.
To be considered for a leak credit, complete a leak report and send it to Public Utilities.
View our step-by-step
A flushing sign means our crews will be cleaning the water lines in the area.
The sign includes the dates we will be working in your neighborhood. Call Public
Utilities at (804) 365-6024 if you have questions.
Backflow preventers are
devices on your water line that prevent water from moving backwards, preventing
possible contamination. It is required that each home has:
Water quality reports tell you where your water comes from and what our tests
show about its quality. They are updated once a year.
Contact a private sewer
handler to have your septic tank pumped out every five
Public Utilities can
test your water for e-coli and coliform. Visit our office from 8:30 a.m. to
5:00 p.m. at 7516 County Complex Road, Hanover, VA 23069 to pick up a sampling
packet and instructions. There is a fee for this service.
Utility Bill Bank Draft
Utility E-Notification Enrollment Form
Water Leak Report