Property Complaints

Building code and property maintenance

  • Tall grass and weeds within the suburban service area
  • Property maintenance, limited to structures within the suburban service area and to all residential rental units throughout the county
  • Building without permits

To make a complaint, contact the Building Inspector's Office at (804) 365-6040 or bldginsp@hanovercounty.gov

Land disturbance and drainage

To make a complaint, contact Public Works at (804) 365-6181 or publicworks@hanovercounty.gov

Street signs

To report a missing or damaged street name sign, please have the following information:

  • Name of missing street sign(s)
  • Intersection names
  • Whether the pole is missing or damaged
  • If the sign is onsite please indicate color of sign (brown or green)
  • A contact name and phone number where you can be reached

Provide this information to Public Works at (804) 365-6181 or publicworks@hanovercounty.gov

Water and sewer

  • Water line breaks
  • Sewer backups
  • Discolored water
  • No water or low water pressure
  • Broken water meter box or sewer caps

To report problems with your water or sewer service, contact Public Utilities at (804) 365-6024

Zoning ordinance and noise

  • Trash
  • Junk cars
  • Fences
  • Signs 
  • Loud noises
  • Property uses
  • Building setbacks (the distance from the building to the property line)

To make a complaint, contact the code compliance officers in the Planning department at (804) 365-6171 or code_compliance@hanovercounty.gov


Forms and Documents